Privacy Policy

Introduction

Your privacy is of utmost importance to us. Please read the this policy to understand how we collect and use information about users of the website - Lucky Ladies Bingo, including versions of our website viewed on mobile phones, tablets or other electronic devices (in all cases referred to as the ‘website’). 

If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at support@livebingonetwork.co.uk. If you do not wish to receive emails from us, please email us at support@livebingonetwork.co.uk to unsubscribe. Your request will be processed within 3 working days to remove you from all promotional emails. Please note that you will continue to receive transactional emails.

Lucky Ladies Bingo is operated by Cozy Games Management Limited (CGML). References in the Terms to the "company", “Management”, “we", "our", or "us" will relate to the relevant operating and licensed members of Cozy Games Management Limited and (where relevant) other members of the Cozy Games Management Limited in respect of your use of the Service. The term ‘Management’, ‘Cozy Games Management Ltd.’, ‘Cozy Games’, ‘CGML’ are synonymous.

Consent to Privacy policy

When registering with the website you are agreeing with the Privacy Policy. The Privacy Policy should be read in conjunction with Terms of Use and any additional applicable terms posted on the website.

Accessing your account information can only be done by unique username and password. Please do not share your unique username and password with anyone else. Your personal information is stored safely and no one can access your hashed password.

Security Encryption

All financial information is transmitted and processed using secure connections through leading e-commerce payment companies. We use a variety of security technologies to protect your personal information from unauthorized use, access or disclosure. We do not disclose your details to third parties unless required by law.

Information collected for players

We collect & retain the following information about you:

1. Personal information

2. Submitted documents

3. Transaction information (including but not limited to login, deposits, withdrawals, wager, win, bonus, payment methods, device, IP)

All User Information collected is only used for the purposes as set out in this Privacy Policy. CGML employees do NOT have access to your full credit/debit card details.

Access to information

You are entitled to access the information held about you. We reserve the right to charge a fee to cover the administration costs of providing you with details of the information we hold subject to a maximum of £10.00. We shall also correct or delete inaccurate details. Changes to certain parts of your account information can also be made by accessing 'My Account'.
You can access additional information held by CGML by contacting the Data Protection Officer at:
Cozy Games Management Limited
2nd Floor St Mary’s Court, 20 Hill Street, Douglas, Isle of Man IM1 1EU
You can also email us from registered email address to dpo@livebingonetwork.co.uk to access the information held by CGML. Any information requested by players will be provided to players via e-mail within 30 days of request. Please note that we may conduct additional verification or may ask for more documents, to ascertain the identity of players as part of security verification process.

Usage of your data

Data submitted by you or generated by transactions, is used to create & manage your account as well as for administration purposes. We collect personal information to effectively provide you with the services you request. We may use your information to update you about the current promotions. We also use the data for statistical and data analysis to improve the website, functionalities & our services.

Retention of your data

CGML reserves the right to retain all of the information submitted by you in accordance with Isle of Man Data Protection Act 2002 and/or of the UK Gambling Commission, as applicable. You may request CGML to remove part or complete personal information. However, request will be honored only in case it is completely compliant with requirements under Isle of Man Data Protection Act 2002 and/or of the UK Gambling Commission, as applicable.

Third Party Disclosure

All information provided by you will be treated securely and strictly in accordance with the Isle of Man Data Protection Act 2002. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.  CGML has the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide relevant Player information.

We may share your personal information with Sheader Media or with any companies related or affiliated with Sheader Media & CGML. Sheader Media, CGML or its related companies may use your name, email address, telephone number, for the purpose of providing you with promotional materials, as well as products, services, websites and applications which relate to Sheader Media & CGML as well as service providers of Sheader Media & CGML. Sheader Media & CGML or its related companies may also use your personal information for analytics purposes.

CGML has the responsibility to notify third party authority on suspicious and unlawful activity. This is done on routine auditing basis not less than one time, calendar month. Established accounts and all the new accounts are audited on the first deposit.

Third Party Practices

Any information (text/ image/ video/ audio etc) which you may provide to a 3rd party online website (including but not limited to affiliates) will come under the coverage of their respective privacy policies. You’re requested to make yourself aware of their privacy policy and CGML will not take any responsibility whatsoever for any practice of 3rd parties towards protection of your privacy. 

Cookie Management and storage of information on your computer

A cookie is a small text file that gets saved on your hard disk, recording your preferences when you visit an online page. It helps us to identify if you have visited our website earlier. We get to understand your preferences; such as the links you visited on our website. This helps us in customizing our promotions and offers as per your requirements. Cookies help us in remembering things about your visit to our site but cannot access or use any other information on your computer. The statistics collected in the process help us to analyze our games and services.

Description of types of cookies saved by us

Under the First Party, we use technical cookies such as PHPSESSID to transfer the session ID from the browser to the server and jver to store the latest modification time of the javascript files; functional cookie such as locale to store the local language of the visitor; analytical cookies like link_name and tracker to track the visitors to the site from the link_name tracker they come from, and to track the affiliates, respectively.

The Google Analytics cookies _Utma, _Utmb to determine unique visitors to the site and establish and continue the user session with the site, _Utmc is used in conjunction with _Utmb cookie and _Utmz is used to store the type of referral used by the customer to reach the site.

Disabling Cookies on Your System

The cookies can be disabled, temporarily or permanently, by the user anytime he or she wants, by the modification of browser settings. The 'Help' section in the menu bar of the browser would guide you on how to disable cookies. However, please note that, if you choose to decline cookies, you may not be able to experience certain interactive features on our site, along with the website's denial of your access to certain content for legitimate security reasons. 

Cross-border data transfers

Data submitted by you may be transferred outside the UK/ EU as part of disaster recovery/ business continuity process. Whenever such transfers are made by us, we shall enter into agreements requiring the recipients of your data to adhere to standards of data protection strictly in accordance with the Isle of Man Data Protection Act 2002.  By visiting the websites and communicating electronically with us you consent to these transfers.

Changes to our privacy policy

The version of this agreement is currently Version 2.0 and was last updated on the 26th February 2017. We reserve the right to change our privacy policy at any time in line with Isle of Man Data Protection Act 2002. Such changes shall only come into effect once communicated to you by e-mail or by pop-up notice upon subsequent login. If you do not agree with the changes made, you have the right to terminate using our services and the website. We will also notify Isle of Man & Gambling commission in case of any changes in privacy policy.